Refund Policy

Effective Date: 05 June 2021

This Refund Policy describes the conditions and procedures for requesting a refund for products purchased from LS Clinic Mid Valley (“we,” “us,” or “our”). By purchasing products from our website, you agree to comply with the terms outlined in this Refund Policy.

  1. Eligibility for Refunds a. Our refund policy applies only to products purchased directly from LS Clinic Mid Valley’s website. b. Eligibility for a refund is determined on a case-by-case basis and is subject to the specific terms and conditions mentioned below.
  2. Types of Refunds a. Faulty or Damaged Products: If the product you received is faulty or damaged upon delivery, you may be eligible for a refund. Please contact our customer support within 1 working day of receiving the product and provide supporting evidence, such as photographs or detailed descriptions of the issue. b. Incorrect Products: If you received a product that differs from what you ordered, you may be eligible for a refund. Please contact our customer support within 1 working day of receiving the incorrect product and provide relevant information and evidence. c. Non-Performance of Service: In cases where we fail to provide the promised service, you may be eligible for a refund. Please contact our customer support with a detailed explanation of the issue. d. Other Circumstances: We may consider refunds for other circumstances on a discretionary basis. Please contact our customer support to discuss your specific situation.
  3. Exclusions a. Change of Mind: We do not provide refunds for products due to a change of mind or personal preference. b. Services: Refunds for services rendered, such as consultations or treatments, are subject to separate terms and conditions agreed upon at the time of purchase.
  4. Refund Process a. To request a refund, please contact our customer support here. Include your order details, a clear description of the issue, and any supporting evidence. b. We will review your request and may require additional information or documentation. c. If your refund request is approved, we will process the refund within [insert number of days] days using the original payment method. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.
  5. Cancellation of Services a. If you wish to cancel a service prior to its scheduled date, please contact our customer support as soon as possible. b. Depending on the circumstances and timing, a refund or credit may be issued. This will be determined on a case-by-case basis.
  6. Contact Us If you have any questions or concerns about our Refund Policy or need further assistance, please contact our customer support at our contact page here.

Terms of Service last updated: 05 June 2021
Terms are subject to changes, from time to time without prior notice.